Shipping & Delivery Policy

At B2BOnlineMarket24, we are committed to ensuring safe, timely, and efficient delivery of orders to our business customers. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered across our service locations.

Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation

• Orders placed on weekends or public holidays are processed on the next working day

• Order confirmation and dispatch notifications are shared once the shipment is handed over to our logistics partner

Shipping Locations

• We currently deliver to most locations across India

• Delivery availability may vary based on pin code, product type, and courier service coverage

Estimated Delivery Time

Estimated delivery timelines are as follows:

• Metro cities: 3–5 business days

• Non-metro & remote areas: 5–8 business days

Delivery timelines are indicative and may vary due to weather conditions, courier delays, regulatory restrictions, or other unforeseen circumstances.

Shipping Charges

• Applicable shipping charges, if any, will be clearly displayed at checkout

• Free shipping may be offered on selected products or on orders meeting specific value criteria

Order Tracking

Once your order is shipped, a tracking ID will be shared via email or SMS. You can track the shipment through your B2BOnlineMarket24 account or the courier partner’s tracking portal.

Delivery Attempts

• Courier partners generally attempt delivery up to two (2) times

• If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us

Delayed or Undelivered Orders

While we make every effort to deliver orders within the estimated timelines, B2BOnlineMarket24 is not liable for delays caused by logistics partners, natural disasters, strikes, regulatory issues, or other circumstances beyond our control. Our support team will assist in tracking and resolving delivery-related concerns.

Damaged Packages

If the package appears damaged at the time of delivery, please do not accept it. Inform the delivery executive immediately and contact our customer support team with relevant details for prompt assistance.

Address Accuracy

Customers are responsible for providing accurate and complete shipping details, including address, pin code, and contact number. B2BOnlineMarket24 is not responsible for delivery failures resulting from incorrect or incomplete address information.

International Shipping

Currently, B2BOnlineMarket24 does not offer international shipping. All deliveries are limited to locations within India.

Contact Us

For any queries related to shipping or delivery, please reach out to our customer support team via the Contact Us page on B2BOnlineMarket24. We are always happy to assist.