Returns & Exchanges Policy

At B2BOnlineMarket24, customer satisfaction is our priority. We aim to provide a smooth, transparent, and reliable purchasing experience for our business customers. If you are not fully satisfied with your order, our Returns & Exchanges Policy is designed to ensure a fair and hassle-free process.

Eligibility for Returns & Exchanges

A return or exchange request may be accepted under the following conditions:

• The product must be unused, uninstalled, and in its original condition
• The item must be returned with original packaging, labels, manuals, and accessories
• The return or exchange request must be raised within 7 days of delivery
• Products damaged due to misuse, improper handling, or normal wear and tear are not eligible

Non-Returnable Items

The following items are not eligible for return or exchange:

• Perishable goods
• Personal care, hygiene, or consumable products
• Items clearly marked as Non-Returnable or Final Sale
• Gift cards, digital products, or downloadable items

Return Process

To initiate a return request:

1. Log in to your B2BOnlineMarket24 account
2. Navigate to My Orders and select the item you wish to return
3. Choose the reason for return and submit your request
4. Our support team will review and approve the request
5. Upon approval, pickup will be arranged or return instructions will be shared

Exchange Process

• Exchanges are subject to product availability
• Once the returned item is received and passes quality inspection, the replacement product will be dispatched
• If the requested replacement is unavailable, a refund may be issued instead

Refund Policy

• Refunds are processed only after the returned product successfully clears quality checks
• Approved refunds will be credited to the original payment method
• Refund processing may take 5–7 business days after approval

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sharing clear photos or videos as proof. We will arrange a replacement or refund at no additional cost.

Shipping Charges

• Return shipping charges may apply depending on the reason for return
• Original shipping charges are non-refundable unless the return is due to an error from B2BOnlineMarket24

Order Cancellation Before Shipping

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation requests will be treated as return requests and handled according to this policy.

Contact Us

For any questions or assistance related to returns or exchanges, please contact our customer support team via the Contact Us page on B2BOnlineMarket24. We are always here to help.